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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A) It documents the details, and quantifies the cost.
B) It is the final Invoice that serves as the formal contract acknowledgement.
C) It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
D) It proposes, communicates, and agrees upon the detailed solution.

2. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A) Task Flow Executor (TFE)
B) SIP Gateway Manager (SGM)
C) Telephony Services Manager (TSM)
D) Telephony Services Manager (TSM)

3. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya Control Manager
B) Avaya IX™ Workforce Engagement
C) Avaya Breeze® Platform
D) Avaya IX™ Workspaces

4. Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A) Local WebLM license file
B) Remote license file
C) Remote WebLM server
D) Standby License Manager

5. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The salaries of the executives In the meeting
B) The model numbers of the existing contact center equipment
C) The design diagram for discussion with customer
D) The Avaya solutions and services Avaya could offer

Solutions: