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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When designing an AICC solution for a business with highly seasonal peaks (e.g., holiday sales), which deployment model offers the greatest elasticity?

A) Hybrid deployment with a fixed on-premises core.
B) On-premises deployment with fixed capacity.
C) A dedicated appliance.
D) Cloud-based (SaaS) deployment that can scale up and down on demand.

2. What is the main technical advantage of using "OPUS" as an audio codec for VoIP in AICC?

A) It is only used for video calls.
B) It is the oldest codec and has the widest compatibility.
C) It uses the most bandwidth, guaranteeing the best quality.
D) It is a versatile codec that provides high quality at low bitrates and is well-suited for variable network conditions.

3. What is the key technical advantage of using an "API-first" architecture in modern AICC solutions?

A) It reduces the cost of hardware.
B) It simplifies integration with third-party systems and enables the creation of custom applications.
C) It makes the IVR prompts sound clearer.
D) It eliminates the need for a SIP trunk.

4. A customer's business requires that all interactions (calls, chats, emails) for a single customer case are logically grouped together, regardless of the channel or time. Which AICC capability is designed specifically for this purpose?

A) Interaction Correlation
B) Call Recording
C) IVR Self-Service
D) Skill-Based Routing

5. When sizing the database server for AICC, which type of database workload is most typical?

A) Purely analytical workloads.
B) Purely transactional workloads.
C) A mix of transactional (e.g., recording CDRs) and analytical (e.g., generating reports) queries.
D) The database is only used for storing configuration.

Solutions: