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Nortel 922-092 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Troubleshooting | 20% | - Common issue resolution - Backup and restore procedures - System monitoring and diagnostics |
| Topic 2: Contact Center Configuration | 35% | - Contact Center Manager integration - Agent and supervisor administration - Call routing and queuing |
| Topic 3: Messaging System Integration | 25% | - CallPilot messaging platform - Unified messaging configuration - Voicemail and auto-attendant setup |
| Topic 4: Communication Server 1000 Rls.5.0 Overview | 20% | - System architecture and components - Release 5.0 features and enhancements |
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