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SAP C_C4HFSM_91 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Administration and Configuration8% - 12%- System Administration
  • 1. Security Configuration
  • 2. User Management
  • 3. Permissions and Roles
  • 4. Company Settings
Topic 2: Customer Self-Service and Crowd Service< 8%- Customer Engagement
  • 1. Crowd Workforce Management
  • 2. Self-Service Portal
  • 3. Customer Communication
Topic 3: Mobile Field Service Execution12% - 18%- Mobile Application Usage
  • 1. Offline Capabilities
  • 2. Time and Material Recording
  • 3. Workflow Management
  • 4. Activity Execution
Topic 4: Business Rules and Automation8% - 12%- Automation Features
  • 1. Workflow Automation
  • 2. Business Rules
  • 3. Notifications and Triggers
Topic 5: Smartforms and Reporting8% - 12%- Forms and Documentation
  • 1. Template Management
  • 2. Reporting and Output Generation
  • 3. Smartform Design
  • 4. Customer Sign-Off
Topic 6: Analytics and Reporting8% - 12%- Business Analytics
  • 1. Performance Analysis
  • 2. Dashboards
  • 3. KPIs and Metrics
  • 4. Operational Reporting
Topic 7: Master Data Management12% - 18%- Master Data Configuration
  • 1. Organizational Structures
  • 2. Business Partners
  • 3. Equipment and Installed Base
  • 4. Data Import and Maintenance
Topic 8: Integration8% - 12%- System Connectivity
  • 1. API Usage
  • 2. SAP C/4HANA Integration
  • 3. SAP ERP Integration
  • 4. Data Synchronization
Topic 9: Planning and Dispatching12% - 18%- Resource Planning
  • 1. Capacity Planning
  • 2. Skills and Availability Matching
  • 3. Assignment Management
  • 4. Scheduling and Dispatching

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

Question 1

How can you set up authorizations in the Administration module in SAP Field Service Management?
Choose Two correct answers.

A. Assign users to permission.
B. Assign permissions to used groups
C. Assign user groups to permissions.
D. Assign user groups to users.


Question 2

Which aspect of the self-service configuration allows a customer to create a service required? Choose the correct answer.

A. QR codes
B. Workflow assignments
C. Moment-sets
D. Branding


Question 3

If your customer would like to approve efforts. expenses. materials and mileage before it synchronizes to the ERR how can he do that? Choose the correct answer.

A. He can only approve in the ERP
B. He can approve from his Field Services mobile app.
C. He can go to Workforce Management and access the "Time and Material Journal", where he will be able to approve. reject or make changes to these entries.


Question 4

Which functionality is possible when the smart form template is set to Translation status? Choose the correct answer.

A. The template can be edited
B. The template can be assigned to an activity
C. The template can be exported in XML format
D. The template can be assigned to an equipment


Question 5

Which of the following steps can you perform in the planning board as a dispatcher? Choose Two correct answers.

A. Release assignments
B. Create technician skills
C. Enter materials used
D. Define core hours.


Solutions:

Question 1
Answer: B,D
Question 2
Answer: A
Question 3
Answer: C
Question 4
Answer: C
Question 5
Answer: A,D

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