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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks' existing customers are loyal, but the company believes its total addressable market is larger.
What should their strategy designer explore to increase market share?

A) Diversifying product offerings
B) Deepening customer engagement
C) Reinvesting in existing products

2. Cloud Kick's sales representatives are complaining about lack of flexibility when they need to create complex quotes and configure product solutions What should the Strategy Designer recommend to streamline their sales cycle?

A) Implement Revenue Cloud
B) Create a custom sales cycle that maps exactly to their needs
C) Suggest to simplify the complex sales cycle to make it fit the standard setup

3. A design team is working on the challenge: "How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives?" Which bot metrics should the strategy designer suggest to assess the impact of their work?

A) Customer satisfaction rate
B) Human takeover rate
C) Total conversations

4. Cloud Kicks is making sustainability a new core value.
Which methodology should a strategy designer use to help stakeholders understand the impact of that decision on current products and services?

A) Business model canvas
B) Heuristics evaluation
C) Corporate integrity workshop

5. Cloud Kicks (CK) is a company of operational excellence However, CK has a hard time bringing innovative ideas to market, because investing In unproven tactics seems risky to its leaders who are used to making decisions based on metrics.
Which approach should a strategy designer take when presenting a new product vision to this group?

A) Identify the biggest questions about the product vision and collect data on prototypes.
B) Conduct a competitive analysis of other products in the same market as the product vision.
C) Run qualitative user research on the product vision and share key feedback with stakeholders.

Solutions: