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Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within budgetduring the build while still hitting the objectives that were defined m the design phase.
Which recommendation should the Solution Architect make to alleviate the executive team's concerns during the build?

A) Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build.
B) Assure the executive team that the current project is at a fixed scope and there will not beany overrun on budget.
C) Help the executive team develop a governanceframework; and team to focus on those concerns throughout the build and track the budget.
D) Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget.

2. Northern Trail Health has clients that have more than 10,000 employees. The company's Customer Service team handles requests from its client's employees directly and tracks various rebate programs per employee.
Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process.
Assuming that Sales and Service teamsshare certain contacts, in which two ways should a Solution Architect ensure optimal performance?
Choose 2 answers

A) Set the Contact object to PublicRead Only so that the sharing rules do not bog down performance for sharing.
B) Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.
C) Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them.
D) For each Account, assign Sales Contacts to the Sales team andall the rest to a Customer Service representative assigned to the Account.
E) Explanation:
For optimal performance and data access control, the Solution Architect should:
* A. Use profiles and/or permission sets to give View All access to Customer Service on the Contact object. This allows Customer Service to access the necessary contact information while maintaining the principle of least privilege.
* D. For each Account, assign Sales Contacts to the Sales team and all the rest to a Customer Service representative assigned to the Account. This approach ensures that each team has access to the relevant contacts while keepExternal Sharing Model to create external organization-wideing private information secure and maintaining system performance by minimizing complex sharing rules.
Salesforce's documentation on sharing and visibility best practices recommends such strategies to manage access to records efficiently and securely.
https://trailhead.salesforce.com/en/credentials/sharingandvisibilityarchitect QUESTIONNO: 39 A Solution Architect is working with a complex enterprise architecture that supports multiple business processes. Many previous transformation projects have struggled because of the interdependencies between the Salesforce production environment and other systems, as well as a lack of documentation.
In which two ways can a Solution Architect gain a better understanding of the current state of the Salesforce production environment?
Choose 2 answers
A: Speak to the business stakeholders to gather their suggestions for improvement.
B: Identify which system integrator did the previous implementation and ask them to document their work.
C: Examine the details of the current configuration to see how it is set up.
D: Work with the system administrator toidentify who has the most knowledge of the current configuration.

3. Universal Containers (UC) is adding to its existing Salesforce implementation and currently uses Saks Cloud and Service Cloud. UC is looking to add Salesforce Field Service and Experience Cloud to allow its third- party contractors easier access to the data they need and to provide its customers a way to self-service.
UC has expressedinterest m allowing its customers to be able to self-schedule maintenance work on their Assets. UC wants a solution to display scheduling options for the next month to its customers.
What should a Solution Architect consider m a potential solution?

A) Salesforce Scheduler
B) Appointment-Assistant Self Service Scheduling
C) Standard Salesforce Asset Calendar
D) Lightning Web Components Calendar Module

4. Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make surethey are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will require data hygiene constantly because ofduplicative efforts.
What are the two initial questions a Solution Architect should ask the business in order to select the right operating model for business process standardization?
Choose 2 answers

A) How critical are the business processes?
B) Are the processes the same for the direct Sales team and indirect Sales team?
C) Is the data shared between the direct Sales team and indirect Sales team?
D) Can the direct Sales team use the standardfunctionality?

5. Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers haveopened the emails. There can be as little as 1,000 emails in a week or as many as
100,000 emails in a month, depending on the season.
Based on that criteria, which solution should the Solution Architect recommend to UC?

A) Recommend Marketing Cloud Personalization.
B) Recommend Marketing Cloud Account Engagement.
C) Set up scheduled flows to handleemail sending and tracking.
D) Develop a custom solution using scheduled Apex to send emails.

Solutions: