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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. The company is planning to change the bus routes to service the hotels more efficiently.
The general manager asked the HR manager to inform all company employees of the changes. The majority of bus drivers are well-tenured and older. Most of the sales representatives are newer to the workforce. The company's management team oversees both groups. What is the best way for the HR manager to roll out the new information?

A) Meet with each employee one-on-one to discuss the new routes and answer their questions.
B) Create a short video that illustrates the new bus routes, and send it to all employees viaemail.
C) Utilize the company/ s intranet, and create a space for all information regarding the newroutes. Then, send an email to all employees directing them to check the intranet.
D) Setup a conference call for the managers, send an email to the sales representatives, andschedule a workgroup meeting for the bus drivers.

2. Which is the best approach to improve a benefit program's impact on employee retention?

A) Increasing awareness of available benefits
B) Assessing benefit efficiency and cost-effectiveness
C) Targeting benefits to the needs of specific groups
D) Implementing new benefits based on benchmarks

3. What is one provision of the Affordable Care Act (ACA) regarding preventive care?

A) Insured members shall receive $1 million in coverage for preventive care.
B) The out-of -pocket cost for preventive care shall be capped at a percentage of the federal poverty level.
C) Preventive care shall be covered at 100% and is not subject to co-pays, deductibles, or coinsurance.
D) Characterize all women,s health treatments as preventive.

4. A multinational company is installing a new HRIS. Working with the VP of IT, which is the first thing the VP of HR should consider when developing a data retention policy?

A) Developing an information security training program for all system users
B) Restricting the collection of information to only items that are job-related
C) Data protection requirements for all jurisdictions where the company transacts business
D) Regulations regarding privacy and data retention in the company's home country

5. The HR team checks in with the different sales teams to gather feedback on implemented changes as a result of the expansion efforts. Although most teams give positive feedback, one team displays low employee morale. To find out more, the HR team conducts interviews with representatives from this team. They find out that the sales team manager of ten makes inappropriate comments and derogatory remarks about older employees. The HR business partner reports these findings to the head of sales. In their discussion, the head of sales urges the HR business partner to not upset the team manager because he has close relationships with major accounts that the company cannot afford to lose. What should the HR business partner do next?

A) Provide coaching and training to the manager to improve his communication andleadership style.
B) Keep a close eye on the manager to see if further incidences occur.
C) Report the findings to the CEO, conduct an investigation, and take the necessary steps tostop the manager,s behavior.
D) Recommend hiring additional sales staff to decrease stress and pressure on the team.

Solutions: