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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?

A) Members who are emotionally stable, members who fill role demands, and a manageable level of conflict
B) Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands
C) A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership
D) A climate of trust, members who fill role demands, and an absence of conflict

2. A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams?

A) Change work group roles at random
B) Exercise collective control over the pace of work
C) Share information but not engage in collective performance goals
D) Assign individual roles rather than mutual team roles

3. What defines acceptable standards of behavior that are shared by group members?

A) Group conformity
B) Group norms
C) Group roles
D) Group status

4. What is an advantage of a strong organizational culture?

A) Core values are not intensely held and widely shared.
B) There is ambiguity in what employees perceive as expectations.
C) There is a formation of strong employee commitment.
D) The internal climate exhibits low behavioral control.

5. Although team performance has been fairly good, members feel that more could be done to improve their effectiveness. They feel that some team members could be more collaborative. Which type of reward system could be used effectively in this situation?

A) A system that emphasizes individual rewards for aggressive competitiveness
B) A system that emphasizes group rewards for maximizing productivity
C) A system that emphasizes group rewards based on aggressive competitiveness
D) A system that emphasizes rewards for individual contributions as well as for selfless contributions

Solutions: