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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You have deployed Avaya Contact Center Control Manager (ACCCM) with a
Communication Manager (CM) solution. When you attempt to synchronize information from the CM to the ACCCM server, you receive message indicating that there is a problem connecting to the server.
Which statement describes a solution to the connectivity problem?

A) Verify that the CM IP address and username/password are correct in t ho CM tab under the CFG tab.
B) Verify that the "exportto external system" box is chocked in the permissions tab.
C) Verify that the CM port is correct in the permissions tab.
D) Verifythat the CM IP address is correct in the Sys Pa rams tab under the CFG tab.

2. The customer has installed Avaya Contact Center Control Manager (ACCOM) and will be using ACCCM to manage their Avaya IQ servers. The customer requires that a separate user be used for the integration with IQ. Which current account must the new account have the equivalent permissions as?

A) avaya
B) admin
C) craft
D) sroot

3. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A) Call Flow Management
B) Visual Phone
C) Interactive Voice Response (IVR) Self-Service
D) CM Extensions Management

4. You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)

A) Products
B) OrganizationHierarchy teams
C) Administrators
D) ACCCM Dial plans
E) Organization Hierarchy sites

5. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)

A) Provisioning Service
B) Licensing Service
C) Sync Service
D) Importer Service
E) Functional Service
F) Active Directory Synchronization Service

Solutions: