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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 10% | - System logs, alarms and debugging tools - Backup, restore and configuration management - Common issues and resolution steps |
| System Architecture & Installation | 25% | - SD card licensing and system ignition - IP Office 500v2 and Server Edition hardware - Software installation and upgrade procedures - Network configuration and IP addressing |
| Endpoints & Trunks | 20% | - SIP, PRI and analog trunk setup - DHCP, TFTP and phone provisioning - Media resources and codec settings - Digital, IP and SIP telephone configuration |
| System Configuration & Management | 30% | - User profiles, extensions and rights - IP Office Manager and Security Settings - Hunt groups, pickup groups and call distribution - Short codes, time profiles and call routing |
| Voicemail & Applications | 15% | - Embedded Voicemail configuration - VoiceMail Pro installation and setup - Licensing for advanced features - Auto Attendant and call flows |
Avaya IP Office Implementation Sample Questions:
The parameters below are used in the line configuration.
Which parameter is assigned by the system and cannot be changed?
- A. Incoming group ID
- B. Outgoing group ID
- C. Prefix
- D. Line Number
- E. Telephone Number
Correct Answer: D 🗳️
Housekeeping in VoiceMail Pro Client allows you to configure scheduled backups. Where do you set housekeeping for VoiceMail Pro?
- A. IP Office configuration, system tab, housekeeping
- B. VoiceMail Pro Client administration menu, preferences, general, scheduling
- C. VoiceMail Pro Client administration, preferences, general
- D. IP Office configuration, system tab, VoiceMail Pro
Correct Answer: C 🗳️
With which two features does the Line Group ID correlate? (Choose two.)
- A. ARS
- B. ICR
- C. Time profile
- D. Hunt group
- E. Voice recording
Correct Answer: A,B 🗳️
Which Short Code type has the highest priority when dialing a number on an IP Office terminal?
- A. System
- B. Line
- C. Route
- D. User
Correct Answer: D 🗳️
With the tool IP Office Debug View you can view the voice mail server activity. Which statement is true?
- A. Debug View must be run on the VoiceMail Pro Server.
- B. Debug View must be run on the IP Office Manager PC.
- C. Debug View can run somewhere on the network.
- D. Debug View is integrated in VoiceMail Pro Client.
Correct Answer: A 🗳️
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