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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?

A) Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
B) Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
C) Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
D) Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.

2. The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?

A) System Status Application
B) Customer Call Reporter
C) System Monitor
D) Wireshark

3. Which three steps are needed to add a second IP Office unit to one-X Portal? (Choose three.)

A) Run a modify to the one-X Portal setup and add the second IP Office.
B) Add the IP address using one-X Portal CSTA and DSML links.
C) Restart the one-X Portal service.
D) Add a LDAP entry using IP Office Manager to the primary IP Office.
E) Add the required licenses to the second IP Office.

4. Which two licenses are required to support an Interactive Voice Response (IVR) and Text To Speech (TTS) enabled auto attendant? (Choose two.)

A) VMPro TTS (Generic)
B) IP Office Essential System license
C) Database license
D) IP Office Preferred System license
E) IP Office Advanced System license

5. Which Windows command is used to find out which ports your server is currently using?

A) show ports
B) netsh interface dump
C) ipconfig /displaydns
D) netstat -an
E) portqry

Solutions: