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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) Callback retry interval and queue backlog
B) SIP registration expiration timer
C) Queue wait threshold
D) Agent idle timeout

2. To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates. Which Cisco AI Assistant feature provides the required functionality?

A) topic analytics
B) AI-generated summaries
C) real-time transcripts
D) automatic CSAT scoring

3. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A) Add the Media Stream node after the Agent Answered event.
B) Configure the Scripted AI Agent.
C) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
D) Ensure the Condition node is present in the flow for post activities.

4. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 300 requests per second
B) 1000 requests per minute
C) 30 requests per second
D) 300 requests per minute
E) 1800 requests per minute

5. A supervisor in a contact center must manage recording-related activities to ensure their team's compliance and maintain quality standards. Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)

A) Perform Retention Policy management.
B) Tag recordings with descriptive keywords.
C) Delete recordings permanently.
D) Search for specific agent interactions with the customer.
E) Filter the list of recordings based on set criteria.

Solutions: