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CIPS Operations Management Sample Questions:

1. A bread factory is introducing a 'Poka yolk' methodology to reduce defects. What will be the focus of this?

A) outputs- which will be measured against strict criteria
B) machinery- ensuring there is little to no downtime in machinery use
C) staff- the reduction of human error
D) inputs such as the quality of raw materials

2. In Operations Management strategies, there are 10 strategic areas which fall into two categories: structure-related and infrastructure-related. Which of the following are structure-related? Select TWO

A) supply network
B) performance measurements
C) capacity
D) new product development
E) quality

3. Total Productive Maintenance and Just in Time are examples of Total Quality Management (TQM). Is this correct?

A) yes- other examples include business process re-engineering
B) no- TQM includes quality circles and quality function deployment
C) yes- other examples include statistical process control
D) no- TQM includes Kansai engineering

4. Terrance is an Operations Director at a pharmaceutical company which produces vaccines. He has been made aware of a malfunctioning piece of equipment with a Mean Time between Failures rating of 2 days. What characteristic of the machinery is being measured?

A) cost
B) reliability
C) durability
D) availability

5. Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?

A) costs of raw materials
B) environmental impact
C) customer emotions
D) ethical considerations

Solutions: