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Facebook Certified Community Manager Sample Questions:

1. The community manager of a professional networking group hosts an annual in-person event. The community needs to rapidly transition the event to an online environment.
What should the community manager do to keep people engaged during the online event?

A) Create an ad and target attendance from outside communities
B) Start a new community and post event content there
C) Create a schedule and invite attendees to sessions that align with their interests
D) Ask attendees to create sub-communities and monitor conversations

2. In an established community, members have been posting the same questions repeatedly.
Which three group tools should be used to help members find the answers they are looking for more easily? (Choose 3)

A) Create a frequently asked questions learning unit
B) Direct members to report repetitive questions using the Report to Admin tool
C) Add useful posts to a topic tag dedicated to frequently asked questions
D) Ask members to tag an admin every time someone asks a repetitive question
E) Pin a post as an announcement in the group

3. A community for social media experts wants to encourage engagement and growth. To do this, they want to offer more unique opportunities to meet and connect online.
They would like to produce regular sessions where influencers share their expertise.
What can the community manager do to meet this goal?

A) Host live video Q&A sessions in the group where the influencers host the session
B) Share exclusive access to the influencers Page and content for members
C) Post content customized by the influencers into the group and boost the posts
D) Host a Q&A on Instagram Stories where members can submit questions to influencers

4. A hiking community plans to bringing together a large number of members to complete a mountain climbing challenge for charity.
This is the largest fundraiser the community will host, and this year is the third year they plan to run it.
Which two things can the community manager do to ensure they succeed in getting the most members to join the challenge? (Choose 2)

A) Highlight past photos and success stories and tag members who have joined past challenges.
B) Create posts to encourage people to sign up and have moderators answer any questions.
C) Start a secret group for people doing the challenge and post everything there.
D) Message new members and invite them to participate in the challenge.

5. A company offers marketing training for a monthly fee. In addition to training, paying members are given access to an exclusive online community to connect with their peers. The community is very active, and members report they are getting value from the group. However, the CEO is concerned that the community does not increase revenue or decrease cost for the company and is considering closing the community aspect of the offer.
What action should the community manager take to build a case for keeping the community open?

A) Post a poll in the community asking members if the company should close the group
B) Survey members for positive community experiences to share with the CEO
C) Document the number of members and engagement statistics for the CEO to review
D) Determine if members of the group are more likely to retain their monthly membership

Solutions: