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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

Question 1

Which of the following statements are true? (Choose two.)

A. You can view protocol capture logs but not media capture logs.
B. You can view both protocol and media capture logs.
C. Media capture logs can be read only with the support of customer care.
D. You cannot view either type of log file.

Question 2

Which statements are true regarding the role of Designated Contacts? (Choose three.)

A. Designated Contacts provide the first level of support for their organization.
B. Designated Contacts are the only people within the organization who may contact and work with support.
C. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
D. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
E. Designated Contacts are the only people within an organization with access to the Resource Center.

Question 3

You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A. The Hardware ID (MAC address)
B. The phone model
C. The Base Settings
D. The phone name

Question 4

To assign extensions to users, you must first

A. Create a pool of extensions.
B. Add the extension to the dial plan.
C. Buy the extension number from the carrier.
D. Assign the extension to the user's phone.

Question 5

Where can you add the preconfigured settings of the phones?

A. Admin > Telephony > Phone Management > Base Settings
B. Admin > Telephony > Phone Management > Calls
C. Admin > Telephony > Phone Management > Phones

Solutions: