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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?

A) Any time during the hardware lifecycle
B) Prior to the HW purchase
C) At the time of the HW purchase
D) Upon expiration of a service engagement

2. Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"

A) HP Care Pack Services
B) HP Onsite Repair
C) HP Defective Media Retention
D) HP Standard Contractual Services

3. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) HP Contractual Services
B) HP Channel Services Network
C) Aftermarket Channel Facilitation Program
D) Services360 Pro

4. What is included in the defective media retention service?

A) It allows the HP technician to use refurbished parts to complete a repair.
B) It allows the HP technician repairing the device to keep the defective part.
C) It allows the HP technician to come onsite and replace the non-functioning device with a new one.
D) It allows the customer to retain the defective drives that are repaired.

5. A customer is nearing the expiration of their existing service engagement. When asked about a renewal,
they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review
of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?

A) HP Post-Warranty Care Pack
B) Upgrading with HP Contract
C) Purchasing an extended warranty
D) Hardware Refresh

Solutions: