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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

Question 1

According to the Software Support Handbook how is a Severity 1 PMR defined?

A. Criticalimpact or system down
B. Severeimpact and system running
C. Non-critical query
D. Non-critical or impacting support team

Question 2

When an engineer codes a CT or clicks the Contact button on a PMR, which metric does it directly impact?

A. Total Turn around time
B. Last Service Given days
C. Response Time
D. Self Sufficiency

Question 3

What is the main purpose of ECuRep?

A. It is the repository for all customer PMR data.
B. It is the repository for product download.
C. It is the data repository for manuals.
D. It is the data repository for product Component IDs.

Question 4

Which AQS level must be set in order to involve the BackEnd?

A. 5
B. 2
C. 6
D. 1

Solutions: