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ISEB The Foundation Examination - ITIL® Sample Questions:

1. With which process is problem management likely to share categorization and impact coding systems?

A) Service asset and configuration management
B) IT service continuity management
C) Incident management
D) Capacity management

2. Which one of the following would NOT involve event management?

A) Recording service desk staff absence
B) Monitoring the status of configuration items
C) Intrusion detection
D) Recording and monitoring environmental conditions in the data centre

3. Which one of the following is NOT part of the service design stage of the service lifecycle?

A) Designing and maintaining all necessary service transition packages
B) Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
C) Producing quality, secure and resilient designs for new or improved services
D) Measuring the effectiveness and efficiency of service design and the supporting processes

4. Which of the following are types of service defined in ITIL?
1.Enabling
2.Core
3.Enhancing
4.Computer

A) 1, 3 and 4 only
B) 2, 3 and 4 only
C) 1, 2 and 4 only
D) 1, 2 and 3 only

5. Which process is responsible for discussing reports with customers showing whether services have met their targets?

A) Change management
B) Continual service improvement
C) Availability management
D) Service level management

Solutions: