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Ability to Use Metrics and Measurement: The next topic requires that the specialists possess the proficiency in:

• Defining the current state assessment in a specific given context
• Analyzing the critical success factors and key performance indicators in a specific given context to ensure that they are balanced between 4 categories
• Determining the key performance indicators to underpin a critical success factor
• Defining the critical success factors utilizing a relevant hierarchical approach
• Designing reports
• Applying knowledge of metrics and measurement when planning and implementing improvements

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Prerequisites

Those specialists who plan to obtain the ITIL Practitioner certificate should already hold ITIL V3 Foundation or ITIL 4 Foundation. The intended audience for the certification exam is those IT professionals who are looking to gain and validate their competence in adopting and adapting the ITIL guidance to their own specific circumstances and needs.

Preparation Process

Career Opportunities

As mentioned earlier, the professionals who ace the ITIL Practitioner exam will get the related certificate. These specialists can work in different industries and companies. Some of the job roles that align with this certification include a Technical Support Agent, an Application Support Analyst, an Incident Manager, an Information Security Officer, a Network Engineer, a Project Manager, Technical Delivery Manager, a Software Auditor, a Configuration Management Manager, and a Solution Sales Specialist, among others. The average remuneration for these positions is $98,000 per annum.

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

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ITIL ITIL-Practitioner日本語 Exam Syllabus Topics: