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Languages: English

Retirement date: none

This exam measures your ability to troubleshoot the following issues: mail flow; compliance and retention; mail client; Exchange Online configuration; and hybrid and migration.

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Briefly explain the Key Features of the Microsoft MS-220 Exam

The Microsoft MS-220 exam is designed to measure your ability to implement and troubleshoot common issues in Exchange Online. The exam tests your skills to configure Outlook on the web, configure multi-factor authentication (MFA), and troubleshoot coexistence with Skype for Business Server.

The following are the key features of this exam:

Outlook on the web You'll need to be able to configure Outlook on the web. This includes configuring mobile devices, configuring email accounts, configuring mail forwarding and vacation responses, and managing delegates. Microsoft MS-220 exam dumps will upgrade your skills to the next level.

Multi-factor authentication (MFA) You'll need to be able to configure MFA for OWA, configure MFA for Exchange ActiveSync (EAS), and configure MFA for POP3/IMAP4 clients, configure certificate requirements for MFA, and manage device registration.

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Public Folder Issues
  • 1. Public folder access
  • 2. Hybrid public folder access
  • 3. Mail-enabled public folders
- Troubleshoot Recipient Issues
  • 1. Address lists
  • 2. Recipient configuration
- Troubleshoot Provisioning Issues
  • 1. Domain setup and configuration
  • 2. Directory synchronization issues
- Troubleshoot Organization-wide Settings
  • 1. Address book policies
  • 2. Allowed file types
Troubleshoot Mail Client Issues20-25%- Troubleshoot Calendar Sharing
  • 1. External calendar sharing
  • 2. Published calendar synchronization
- Troubleshoot Connectivity and Authentication
  • 1. Outlook connectivity problems
  • 2. Modern authentication issues
  • 3. Client access rules
  • 4. Autodiscover issues
- Troubleshoot Mobile Device Issues
  • 1. ActiveSync connectivity
  • 2. Mobile synchronization logs
  • 3. Device access rules
  • 4. ABQ list analysis
- Troubleshoot Calendaring Issues
  • 1. Delegation issues
  • 2. Calendar permissions
  • 3. Mailbox and calendar diagnostics
Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Hybrid Configuration Issues
  • 1. Free/busy sharing issues
  • 2. Hybrid mail flow issues
  • 3. Remote recipient synchronization issues
  • 4. Hybrid Configuration Wizard issues
- Troubleshoot Migration Issues
  • 1. Public folder migration issues
  • 2. Failed migrations
  • 3. Migration endpoint creation issues
  • 4. Data Consistency Score issues
  • 5. Slow migrations
  • 6. Move request analysis
Troubleshoot Mail Flow Issues20-25%- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Troubleshoot send and receive issues
  • 2. Troubleshoot delivery delays
  • 3. Review and interpret message trace results
  • 4. Review and interpret message headers
  • 5. Analyze mail flow rules and routing policies
- Troubleshoot Other Mail Flow Issues
  • 1. Analyze attachment blocking rules
  • 2. Interpret NDR data
  • 3. Troubleshoot inbox rules
  • 4. Identify triggered transport rules
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Troubleshoot anti-spam policies
  • 2. Validate SPF, DKIM, and DMARC
  • 3. Troubleshoot quarantined messages
  • 4. Analyze spam classifications
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Troubleshoot hybrid mail flow
  • 2. Analyze SMTP protocol logs
  • 3. Troubleshoot DNS-related issues
  • 4. Troubleshoot SMTP certificate issues
  • 5. Troubleshoot SMTP relay issues
Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Retention Issues
  • 1. Retention age calculation
  • 2. Retention policy application issues
  • 3. MRM diagnostics and message properties
  • 4. Retention tags and actions
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. Encryption-related mail flow rules
  • 2. S/MIME troubleshooting
  • 3. Protected message handling
  • 4. Encryption and decryption issues
  • 5. External recipient access issues
- Troubleshoot Compliance Issues
  • 1. Retention policies
  • 2. Mailbox holds and recoverable items
  • 3. Search and purge email messages
  • 4. eDiscovery permissions and actions

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