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Nokia SDM Certification - CARE Sample Questions:

1. Net Sales is 150, Cost of Goods Sold is 100. What is the Gross Profit in %?

A) Cannot be determined without knowing Gross Sales.
B) 0,33.
C) 0,5.
D) 1

2. A Care Program Manager has to enable a customer's NOLS access. Who has to be involved?

A) This can be done by the Care Program Manager alone.
B) F&C and the CT must be involved.
C) This is an administrative task handled by NOLS support.
D) Legal and NOLS support is required to set up a separate agreement.

3. What is the Care Program Manager's role in up-selling?

A) To identify and promote additional services to the customer.
B) To make presentations about new NSN products to the customer.
C) To sell Hardware Services and Software Services to the customer.
D) To get some additional Care services orders.

4. During monthly reporting the Care Program Manager finds a lot of wrong cost allocations to her / his project. What should s/he do?

A) Nothing specific - deviations by default will be investigated by F&C controller and then F&C team will take all the corrective actions needed.
B) Ask the CT head to support in finding and correcting possible reasons.
C) Ask F&C to find out what the allocations contain and then ask to get them corrected, then report findings and corrective actions.
D) Comment in the report that there have been wrong allocations.

5. What is an additional possible use of a well made Care Plan?

A) It could be used to facilitate financial forecasting and to consolidate price information.
B) It could serve as an induction document, helping to introduce new Care Team Members.
C) It can be used as a template for NI Project Plan creation.
D) It could substitute the contract in disputes with the customer after the serious outage.

Solutions: