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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization introduced 'chaos engineering' recently. The organization has now discovered that some of the disruptions orchestrated by the 'simian army' remain unnoticed until they affect the users.
Which is an example of how the 'monitoring and event management' practice could improve the situation?

A) By improving the design of systems so that the average time to restore the service is minimized
B) By creating notifications for outages introduced with chaos engineering
C) By understanding how much scalability is required to maintain service levels during tests
D) By reviewing single points of failure to find opportunities for additional resilience

2. A development team consistently chooses quick fixes to meet release deadlines, knowing that these will make future changes more difficult and costly.
What is this an example of?

A) Technical debt
B) Chaos engineering
C) Continuous integration
D) Loosely coupled architecture

3. An organization has recently completed an urgent website upgrade because of customer complaints about response times. Customers are not happy with the upgrade because the new response times are not as fast as they expected they would be.
How should the 'business analysis' practice be utilized to prevent this situation from happening again?

A) By establishing acceptance criteria in line with customer requirements
B) By collecting information from customers and other stakeholders to fully understand the requirements and environments
C) By reviewing the 'definition of done' to ensure that response times are included
D) By ensuring that the organization's technology architecture is aligned with its product and service architecture

4. A team automatically runs unit, integration, and security tests every time code is committed, and blocks the pipeline if any test fails.
Which technique is being applied?

A) Post-implementation review
B) Service validation sign-off by a change advisory board
C) Continuous testing
D) Chaos engineering

5. A digital product team is composed of people who each have deep expertise in one area but sufficient knowledge to contribute in several others.
Which concept does this describe?

A) Command and control
B) Matrix management
C) Segregation of duties
D) T-shaped people

Solutions: