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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What can you use to control user privilages in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Business configuration
B) Business user
C) Code list restrictions
D) Work center view
E) Business role

2. To which objects can you add an installed base? Note: There are 2 correct answers to this question.

A) Visit
B) Contract
C) Maintenance plan
D) Ticket

3. When would you implement the approval function in SAP Cloud for customer? Note: There are 2 correct answers to this question.

A) You want the direct approver of a business object to be the reporting line manager.
B) You want another user to view a business object before it can be processed further.
C) You want to define multiple review processes for the same business object
D) You want to define multiple review steps for the same business object.

4. What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.

A) You do NOT need to know the definitions of each of the fields
B) You need to identify the data dependencies for the migration template
C) There is a template available for each object that allows tool-supported migration
D) You can upload the data only once.
E) The template structure is predefined an CANNOT be changed.

5. You are setting up the connection between SAP JAM and SAP Cloud for Customer Where do you enable this integration?
Note: There are 2 correct answer to this question

A) In Service and social general settings under the administrator work center
B) In general settings under the administration work center
C) In integration under the business configuration work center
D) In scoping under the Business Configuration work center

Solutions: