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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. The VP of Loyalty Technology at ABC Corp. wants to launch a new Loyalty program with minimal development time. However, its current Loyalty engine requires several complex system integrations with its marketing and customer service platforms. A Technical Consultant is brought in to assess the company's business requirements and recommend a feasible solution to deliver the desired Loyalty program for its customers.
Which two seamless integrations within the Salesforce ecosystem, does
Salesforce Loyalty Management offer that can be easily enabled by the Technical Consultant to meet the customer's business requirement?

A) Third-party Customer Data Platform (CDP)
B) Salesforce Marketing Cloud
C) Supplier and Partner Ecosystem
D) Salesforce Service Cloud

2. Ursa Major Solar has recently rolled out its Loyalty Program. The customer support agents need access to Loyalty Program Member's information. The System Administrator at Ursa Major Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page, and all access is granted; however, it is still not visible on the page.
What setting is missing and preventing the visibility of the pages?

A) Setup the Member Summary Embedded Dashboard
B) Setup the Member Preferences Embedded Dashboard
C) Setup the Member NPS Dashboard
D) Setup the Loyalty Program as Primary

3. A retailer of sports clothing and accessories is currently looking to roll out a Loyalty Program for its customers and sets up a Loyalty Program using Salesforce Loyalty Management. The retailer has decided to implement four-tier groups that will be associated with the program.
What are the three necessary attributes that need to be defined when setting up tier groups?

A) Tier Model
B) Fixed Tier Model
C) Tier Period
D) Qualifying period
E) Non-Qualifying Period

4. Using extensive Data Processing Engine jobs to modify Salesforce data at scale, which two limits should be monitored?

A) Record Storage Limits
B) Data Pipeline Limits
C) Batch Limit in Bulk Api
D) Apex Governor Limits

5. What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud?
Select three

A) Transmit Loyalty Promotion Segments to Marketing Cloud
B) Activate and Publish the Segment
C) Enable Connector Settings on all the Loyalty Objects E. Enable Service Connector for Promotion Escalations.
D) Automatically Generate a New Individual Relationship

Solutions: