Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3000.3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design | - SME communications solution architecture
|
| Topic 2: Telephony and Messaging Applications | - Communication applications
|
| Topic 3: Infrastructure Data Gathering | - Customer productivity requirements
|
| Topic 4: Implementation and Configuration | - System deployment
|
| Topic 5: IP Office Hardware and Components | - Platform hardware selection
|
| Topic 6: Maintenance and Troubleshooting | - Operational support
|
| Topic 7: Call Routing and Networking | - Multi-site networking
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)
- A. Resource View
- B. Continuous log
- C. Development Tracing
- D. Snapshot
- E. Selective View
Correct Answer: B,D 🗳️
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
- A. The CCR Agent is not a CCR administrator.
- B. The CCR Agent is checked on the user's telephony tab.
- C. The CCR Agent is not logged into the telephone.
- D. The CCR Agent is in After Call Work (ACW).
- E. All of the CCR licenses are being used.
Correct Answer: B 🗳️
On the IP Office SIP line, the customer has marked the Network Topology to "None" . The IP Office program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?
- A. SIP Calls will be routed by the IP office routing table.
- B. SIP Calls will be routed on LAN 2 because " Open Internet" is a direct connection to the internet.
- C. SIP Calls will be routed by the IP office NAT table.
- D. SIP Calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
Correct Answer: A 🗳️
A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
- A. Add the Client CLI information to the Incoming Call Route.
- B. Enable CLI tracking
- C. Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
- D. Add the ClI information to the Account Code.
Correct Answer: D 🗳️
A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?
- A. system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase
- B. system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database
- C. system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase
- D. system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database
Correct Answer: B 🗳️
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