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HDI HD0-400 Exam Syllabus Topics:

SectionObjectives
Problem Solving and Troubleshooting- Basic troubleshooting techniques
- Root cause identification
Support Center Operations- Escalation procedures
- Ticket lifecycle management
- Incident handling process
Customer Service Fundamentals- Customer expectations and service standards
- Service attitude and behavior
- Professional communication skills
Tools and Technology Awareness- Knowledge base usage
- Service desk tools and ticketing systems

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