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HDI HD0-400 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Problem Solving and Troubleshooting | - Basic troubleshooting techniques - Root cause identification |
| Support Center Operations | - Escalation procedures - Ticket lifecycle management - Incident handling process |
| Customer Service Fundamentals | - Customer expectations and service standards - Service attitude and behavior - Professional communication skills |
| Tools and Technology Awareness | - Knowledge base usage - Service desk tools and ticketing systems |
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