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To take the SPLK-3002 exam, candidates must have a solid understanding of ITSI and its components. They should be familiar with the ITSI architecture, including how to install and configure it, how to manage data inputs, and how to use ITSI to monitor and analyze service performance. Candidates should also have experience with Splunk Enterprise and be able to use it to create dashboards and reports.
NEW QUESTION # 32
What are valid ITSI Glass Table editor capabilities? (Choose all that apply.)
- A. Creating glass tables.
- B. Service swapping configuration.
- C. Adding KPI metric lanes to glass tables.
- D. Correlation search creation.
Answer: A,B,C
Explanation:
Explanation
Create a glass table to visualize and monitor the interrelationships and dependencies across your IT and business services.
The service swapping settings are saved and apply the next time you open the glass table.
You can add metrics like KPIs, ad hoc searches, and service health scores that update in real time against a background that you design. Glass tables show real-time data generated by KPIs and services.
NEW QUESTION # 33
Which of the following are the default ports that must be configured on Splunk to use ITSI?
- A. SplunkWeb (8089), SplunkD (8088), and HTTP Collector (8000)
- B. SplunkWeb (8405), SplunkD (8519), and HTTP Collector (8628)
- C. SplunkWeb (8000), SplunkD (8089), and HTTP Collector (8088)
- D. SplunkWeb (8088), SplunkD (8089), and HTTP Collector (8000)
Answer: C
NEW QUESTION # 34
There are two departments using ITSI. Finance and Sales. Analysts in each department should not be allowed to see each other's services. What are the role configuration steps required to accomplish this?
- A. itoa_finance_admin, inherited from itoa_admin; itoa_sales_admin, inherited from itoa_team_admin; itoa_finance_analyst, inherited from itoa_team_analyst; itoa_sales_analyst, inherited from itoa_team_analyst.
- B. itoa_finance_admin, inherited from itoa_team_admin; itoa_sales_admin, inherited from itoa_team_admin; itoa_finance_analyst, inherited from itoa_analyst; itoa_sales_analyst, inherited from itoa_analyst.
- C. itoa_finance_admin, inherited from itoa_admin; itoa_sales_admin, inherited from itoa_team_admin; itoa_finance_analyst, inherited from itoa_analyst; itoa_sales_analyst, inherited from itoa_team_analyst.
- D. itoa_finance_admin, inherited from itoa_admin; itoa_sales_admin, inherited from itoa_team_admin; itoa_finance_analyst, inherited from itoa_analyst; itoa_sales_analyst, inherited from itoa_analyst.
Answer: C
NEW QUESTION # 35
Which capabilities are enabled through "teams"?
- A. Teams restrict searches against the itsi_notable_audit index.
- B. Teams allow searches against the itsi_summary index.
- C. Teams restrict notable event alert actions.
- D. Teams allow restrictions to service content in UI views.
Answer: B
Explanation:
Explanation
Teams provide presentation-layer security only and not data-level security. It's still possible for a user with access to the Splunk search bar to look up ITSI summary index data.
NEW QUESTION # 36
Which index is used to store KPI values?
- A. itsi_service_health
- B. itsi_summary_metrics
- C. itsi_metrics
- D. itsi_summary
Answer: B
Explanation:
The IT Service Intelligence (ITSI) metrics summary index, itsi_summary_metrics, is a metrics-based summary index that stores KPI data.
Reference:
A is the correct answer because the itsi_summary_metrics index is used to store KPI values in ITSI. This index improves the performance of the searches dispatched by ITSI, particularly for very large environments. Every KPI is summarized in both the itsi_summary events index and the itsi_summary_metrics metrics index. Reference: Overview of ITSI indexes
NEW QUESTION # 37
Besides creating notable events, what are the default alert actions a correlation search can execute? (Choose all that apply.)
- A. Send email.
- B. Include in RSS feed.
- C. Run a script.
- D. Ping a host.
Answer: A,B,C
Explanation:
Explanation
Throttling applies to any correlation search alert type, including notable events and actions (RSS feed, email, run script, and ticketing).
NEW QUESTION # 38
Which of the following is the best use case for configuring a Multi-KPI Alert?
- A. Using machine learning to evaluate when data falls outside of an expected pattern.
- B. Comparing anomaly detection between two KPIs.
- C. Raising an alert when one or more KPIs indicate an outage is occurring.
- D. Comparing content between two notable events.
Answer: C
Explanation:
Reference:
A multi-KPI alert is a type of correlation search that is based on defined trigger conditions for two or more KPIs. When trigger conditions occur simultaneously for each KPI, the search generates a notable event. For example, you might create a multi-KPI alert based on two common KPIs: CPU load percent and web requests. A sudden simultaneous spike in both CPU load percent and web request KPIs might indicate a DDOS (Distributed Denial of Service) attack. Multi-KPI alerts can bring such trending behaviors to your attention early, so that you can take action to minimize any impact on performance. Multi-KPI alerts are useful for correlating the status of multiple KPIs across multiple services. They help you identify causal relationships, investigate root cause, and provide insights into behaviors across your infrastructure. The best use case for configuring a multi-KPI alert is to raise an alert when one or more KPIs indicate an outage is occurring, such as when the service health score drops below a certain threshold or when multiple KPIs have critical severity levels. Reference: Create multi-KPI alerts in ITSI
NEW QUESTION # 39
Which deep dive swim lane type does not require writing SPL?
- A. Event lane.
- B. Metric lane.
- C. Automatic lane.
- D. KPI lane.
Answer: C
Explanation:
Explanation
Among all the search configurations, automatic lane doesn't need to be written in Splunk Processing language.
NEW QUESTION # 40
Which of the following is a good use case regarding defining entities for a service?
- A. Being able to split a CPU usage KPI by host name.
- B. All of the entities have the same identifying field name.
- C. Automatically associate entities to services using multiple entity aliases.
- D. KPI total values are aggregated from multiple different category values in the source events.
Answer: C
Explanation:
Explanation
Define entities before creating services. When you configure a service, you can specify entity matching rules based on entity aliases that automatically add the entities to your service.
NEW QUESTION # 41
In distributed search, which components need to be installed on instances other than the search head?
- A. SA-IndexCreation and SA-ITOA on indexers; SA-ITSI-Licensechecker and SA-UserAccess on the license master.
- B. SA-ITSI-Licensechecker on indexers.
- C. SA-IndexCreation and SA-ITSI-Licensechecker on indexers.
- D. SA-IndexCreation on idexers; SA-ITSI-Licensechecker and SA-UserAccess on the license master.
Answer: C
Explanation:
SA-IndexCreation is required on all indexers. For non-clustered, distributed environments, copy SA-IndexCreation to $SPLUNK_HOME/etc/apps/ on individual indexers.
Reference:
In distributed search, the components that need to be installed on instances other than the search head are SA-IndexCreation and SA-ITSI-Licensechecker on indexers. SA-IndexCreation is an add-on that creates the indexes required by ITSI, such as itsi_summary and itsi_tracked_alerts. SA-ITSI-Licensechecker is an add-on that monitors the license usage of ITSI and generates alerts when the license limit is exceeded or about to expire. These components need to be installed on indexers because they handle the data ingestion and storage functions for ITSI. The other components, such as ITSI app and SA-ITOA, need to be installed on the search head(s) because they handle the search management and presentation functions for ITSI. Reference: Install IT Service Intelligence in a distributed environment
NEW QUESTION # 42
Which of the following describes entities? (Choose all that apply.)
- A. Entities must be IT devices, such as routers and switches, and must be identified by either IP value, host name, or mac address.
- B. To automatically restrict the KPI to only the entities in a particular service, select "Filter to Entities in Service".
- C. An abstract (pseudo/logical) entity can be used to split by for a KPI, although no entity rules or filtering can be used to limit data to a specific service.
- D. Multiple entities can share the same alias value, but must have different role values.
Answer: B
NEW QUESTION # 43
Within a correlation search, dynamic field values can be specified with what syntax?
- A. eval(fieldname)
- B. %fieldname%
- C. <fieldname /fieldname>
- D. fieldname
Answer: D
NEW QUESTION # 44
Which of the following are the default ports that must be configured on Splunk to use ITSI?
- A. SplunkWeb (8089), SplunkD (8088), and HTTP Collector (8000)
- B. SplunkWeb (8405), SplunkD (8519), and HTTP Collector (8628)
- C. SplunkWeb (8000), SplunkD (8089), and HTTP Collector (8088)
- D. SplunkWeb (8088), SplunkD (8089), and HTTP Collector (8000)
Answer: C
Explanation:
Reference:
C is the correct answer because ITSI uses the default ports of Splunk Enterprise for its communication and data collection. SplunkWeb uses port 8000, SplunkD uses port 8089, and HTTP Event Collector uses port 8088. These ports can be changed if needed, but they must match the configuration of Splunk Enterprise. Reference: Ports used by ITSI
NEW QUESTION # 45
In Episode Review, what is the result of clicking an episode's Acknowledge button?
- A. Change status from New to In Progress and assign the current user as owner.
- B. Change status from New to Acknowledged and assign the current user as owner.
- C. Change status from New to Acknowledged.
- D. Assign the current user as owner.
Answer: A
Explanation:
Explanation
When an episode warrants investigation, the analyst acknowledges the episode, which moves the status from New to In Progress.
NEW QUESTION # 46
For which ITSI function is it a best practice to use a 15-30 minute time buffer?
- A. Adaptive thresholding.
- B. Anomaly detection.
- C. Maintenance windows
- D. Correlation searches.
Answer: A
Explanation:
B is the correct answer because adaptive thresholding is a feature of ITSI that allows you to dynamically adjust KPI thresholds based on historical patterns and trends. Adaptive thresholding requires a time buffer of at least 15 minutes to calculate the thresholds based on the previous data points. The time buffer ensures that there is enough data to perform the calculations and avoid false positives or negatives. Reference: Configure adaptive thresholding for a KPI in ITSI
NEW QUESTION # 47
Which of the following is a valid type of Multi-KPI Alert?
- A. Rise over run.
- B. Score over composite.
- C. Status over time.
- D. Value over time.
Answer: C
NEW QUESTION # 48
Which index will contain useful error messages when troubleshooting ITSI issues?
- A. _introspection
- B. itsi_notable_audit
- C. _internal
- D. itsi_summary
Answer: C
Explanation:
Reference:
The index that will contain useful error messages when troubleshooting ITSI issues is:
B) _internal. This is true because the _internal index contains logs and metrics generated by Splunk processes, such as splunkd and metrics.log. These logs can help you diagnose problems with your Splunk environment, including ITSI components and features.
The other indexes will not contain useful error messages because:
A) _introspection. This is not true because the _introspection index contains data about Splunk resource usage, such as CPU, memory, disk space, and so on. These data can help you monitor the performance and health of your Splunk environment, but not the error messages.
C) itsi_summary. This is not true because the itsi_summary index contains summarized data for your KPIs and services, such as health scores, severity levels, threshold values, and so on. These data can help you analyze the trends and anomalies of your IT services, but not the error messages.
D) itsi_notable_audit. This is not true because the itsi_notable_audit index contains audit data for your notable events and episodes, such as creation time, owner
NEW QUESTION # 49
What should be considered when onboarding data into a Splunk index, assuming that ITSI will need to use this data?
- A. Check if the data could leverage pre-built KPIs from modules, then use the correct TA to onboard the data.
- B. Plan to build as many data models as possible for ITSI to leverage
- C. Make sure that all fields conform to CIM, then use the corresponding module to import related services.
- D. Use | stats functions in custom fields to prepare the data for KPI calculations.
Answer: A
NEW QUESTION # 50
Where are KPI search results stored?
- A. Output to a CSV lookup.
- B. KV Store.
- C. The itsi_summary index.
- D. The default index.
Answer: C
Explanation:
Search results are processed, created, and written to the itsi_summary index via an alert action.
Reference:
D is the correct answer because KPI search results are stored in the itsi_summary index in ITSI. This index is an events index that stores the results of scheduled KPI searches. Summary indexing lets you run fast searches over large data sets by spreading out the cost of a computationally expensive report over time. Reference: Overview of ITSI indexes
NEW QUESTION # 51
Which of the following is a good use case regarding defining entities for a service?
- A. Being able to split a CPU usage KPI by host name.
- B. All of the entities have the same identifying field name.
- C. Automatically associate entities to services using multiple entity aliases.
- D. KPI total values are aggregated from multiple different category values in the source events.
Answer: C
Explanation:
Define entities before creating services. When you configure a service, you can specify entity matching rules based on entity aliases that automatically add the entities to your service.
Reference:
A is the correct answer because defining entities for a service allows you to automatically associate entities to services using multiple entity aliases. Entity aliases are alternative names or identifiers for an entity, such as host name, IP address, MAC address, or DNS name. ITSI matches entity aliases to fields in your data sources and assigns entities to services accordingly. This way, you can avoid manually adding entities to each service and ensure that your services reflect the latest changes in your environment. Reference: Define entities for a service in ITSI
NEW QUESTION # 52
Which ITSI functions generate notable events? (Choose all that apply.)
- A. Multi-KPI alert.
- B. KPI threshold breaches.
- C. KPI anomaly detection.
- D. Correlation search.
Answer: B,C,D
Explanation:
After you configure KPI thresholds, you can set up alerts to notify you when aggregate KPI severities change. ITSI generates notable events in Episode Review based on the alerting rules you configure.
Anomaly detection generates notable events when a KPI IT Service Intelligence (ITSI) deviates from an expected pattern.
Notable events are typically generated by a correlation search.
Reference:
https://docs.splunk.com/Documentation/ITSI/4.10.1/SI/AboutSI
A, B, and D are correct answers because ITSI can generate notable events when a KPI breaches a threshold, when a KPI detects an anomaly, or when a correlation search matches a defined pattern. These are the main ways that ITSI can alert you to potential issues or incidents in your IT environment. Reference: Configure KPI thresholds in ITSI, Apply anomaly detection to a KPI in ITSI, Generate events with correlation searches in ITSI
NEW QUESTION # 53
Anomaly detection can be enabled on which one of the following?
- A. Multi-KPI alert
- B. Entity
- C. KPI
- D. Service
Answer: C
Explanation:
A is the correct answer because anomaly detection can be enabled on a KPI level in ITSI. Anomaly detection allows you to identify trends and outliers in KPI search results that might indicate an issue with your system. You can enable anomaly detection for a KPI by selecting one of the two anomaly detection algorithms in the KPI configuration panel. Reference: Apply anomaly detection to a KPI in ITSI
NEW QUESTION # 54
Within a correlation search, dynamic field values can be specified with what syntax?
- A. eval(fieldname)
- B. <fieldname /fieldname>
- C. %fieldname%
- D. fieldname
Answer: B
Explanation:
Reference:
B is the correct answer because dynamic field values can be specified with <fieldname /fieldname> syntax within a correlation search. This syntax allows you to insert values from fields returned by the correlation search into alert actions such as email subject or body. For example, <host /host> inserts the value of the host field into the email. Reference: [Use dynamic field values in correlation searches in ITSI]
NEW QUESTION # 55
In maintenance mode, which features of KPIs still function?
- A. New KPIs can be created, but existing KPIs are locked.
- B. KPI calculations and threshold settings can be modified.
- C. KPI searches will execute but will be buffered until the maintenance window is over.
- D. KPI searches still run during maintenance mode, but results go to itsi_maintenance_summary index.
Answer: C
Explanation:
It's a best practice to schedule maintenance windows with a 15- to 30-minute time buffer before and after you start and stop your maintenance work. This gives the system an opportunity to catch up with the maintenance state and reduces the chances of ITSI generating false positives during maintenance operations.
Reference:
A is the correct answer because KPI searches still run during maintenance mode, but the results are buffered until the maintenance window is over. This means that no alerts are triggered during maintenance mode, but once it ends, the buffered results are processed and alerts are generated if necessary. You cannot create new KPIs or modify existing KPIs during maintenance mode. Reference: [Overview of maintenance windows in ITSI]
NEW QUESTION # 56
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Splunk SPLK-3002 exam is designed to test the knowledge and skills of IT professionals in managing IT services using Splunk IT Service Intelligence (ITSI). Splunk ITSI is a powerful tool that provides real-time insights into IT operations, allowing organizations to proactively monitor, troubleshoot, and optimize their IT infrastructure. SPLK-3002 exam is intended for IT professionals who are responsible for managing IT services using Splunk ITSI, including administrators, IT managers, and IT operations personnel.
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