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IBM P6040-014 Exam Syllabus Topics:

SectionObjectives
Topic 1: Retail Environment Integration- Security and reliability
  • 1. System uptime and recovery procedures
    • 2. Device security configuration
      - POS workflow integration
      • 1. Back-office synchronization
        • 2. Transaction processing flow
          Topic 2: Installation and Configuration- System setup and deployment
          • 1. Initial boot and OS configuration
            • 2. Retail environment configuration basics
              - Software installation
              • 1. Driver and firmware installation
                • 2. IBM SurePOS software stack setup
                  Topic 3: Operations and Maintenance- System maintenance procedures
                  • 1. Preventive maintenance tasks
                    • 2. Firmware updates and patching
                      - Diagnostics and troubleshooting
                      • 1. Hardware fault isolation
                        • 2. System logs and error codes interpretation
                          Topic 4: SurePOS 500 Hardware Architecture- System components and model variants (5x5 series)
                          • 1. CPU, memory, and storage architecture
                            • 2. POS terminal hardware layout
                              - Peripheral integration
                              • 1. USB/serial device configuration
                                • 2. Cash drawer, printer, scanner connectivity

                                  IBM SurePOS 500 Models 5x5 Technical Mastery Sample Questions:

                                  1. What is the starting point for diagnosing a problematic IBM SurePOS 5x5?

                                  A) refer to the start up sequence listed in the User's Guide; power on and note any differences
                                  B) power on the system; pay particular attention to POST; make sure to observe the LED blinking and one beep beforethe system powers up
                                  C) with the systemoff, reseat the DIMMs; power on the system
                                  D) attach a USB CD drive containing the IBM Diagnostics for POS Systems and Peripherals; power on the system; follow any corrective action


                                  2. IBM tests all IBM SurePOS equipment to ensure that it can withstand electrostatic discharge. Up to how many volts can the SurePOSwithstand?

                                  A) 20,000
                                  B) 10,000
                                  C) 25,000
                                  D) 15,000


                                  3. How long is the warranty period forthe IBM SurePOS 5x5?

                                  A) six months
                                  B) thirty-six months
                                  C) twenty-four months
                                  D) twelve months


                                  4. To visually determine if the IBM SurePOS 565 has a PC card installed in the PC card slot, where should a technician look?

                                  A) the lower right side of the system with the touch screen facing the technician
                                  B) the lower left side of the system with the touch screen facing the technician
                                  C) with the touch screen facing the technician, rotate it back as far as it can go and then inspect on the bottom of the system
                                  D) with the touch screen facing the technician, rotate it down as far as it can go and then inspect on the top of thesystem


                                  5. What are three applicable precautionary steps to handling static-sensitive components? (Choose three.)

                                  A) lessen the amount of static electricity by limiting the amount of movement
                                  B) once the component is removed from the anti-static bag, install it immediately
                                  C) keep one finger on the metal frame at all times
                                  D) when putting down static-sensitive components, do so on top of an anti-static bag, not on the system cover or metal table
                                  E) wear rubber gloves to reduce static electricity and prevent cuts from the sharp edges
                                  F) stand with at least one foot on ananti-static mat when installing printed circuit boards


                                  Solutions:

                                  Question # 1
                                  Answer: B
                                  Question # 2
                                  Answer: D
                                  Question # 3
                                  Answer: D
                                  Question # 4
                                  Answer: B
                                  Question # 5
                                  Answer: A,B,D

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