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HP HP2-B115 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Support and Management Tools | 10% | - HP Web Jetadmin and management software - Security and mobility solutions - Service and support offerings |
| Positioning and Selling Solutions | 20% | - Match products to customer needs - Address objections and close sales - Communicate value and ROI |
| HP Printing Solutions Portfolio | 25% | - Multifunction printers and wide-format systems - Inkjet and LaserJet product lines - Features, benefits and competitive advantages |
| Understand Customer Requirements | 20% | - Define solution requirements - Analyze customer environment and usage scenarios - Identify business and user needs |
| HP Personal Systems Portfolio | 25% | - Desktops, notebooks and workstations - Security, manageability and performance features - Tablets and mobile devices |
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
How can you change the nature of your conversation with your customers to successfully sell HP products?
- A. Base your conversation on price.
- B. Demonstrate the longer product lifecycle and finance options
- C. Demonstrate the financial and IT value that customers will obtain from HP
- D. Base your conversation around Big Deals.
Correct Answer: C 🗳️
Approximately how many test steps do HP desktops, thin clients, workstations, and notebooks undergo?
- A. 10,000
- B. 30,000
- C. 15,000
- D. 50,000
Correct Answer: D 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
Which HP solution replaces the BIOS boot block if a virus corrupts the notebook?
- A. HP Sure Start
- B. HP ProtectTools
- C. HP Page Lift
- D. HP Device Manager
Correct Answer: A 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
Your customer tells you that they had problems in the past with the keys on their Notebook wearing out. Which feature should you turn into a benefit for the customer'?
- A. HP DuraKeys
- B. spill resistant keyboard
- C. HP DuraFinish
- D. HP 3D DriveGuard
Correct Answer: A 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
What is the advantage to the customer of HP pigmented OfficeJet inks with enhanced durability'?
- A. A lower cost per page because cartridges last longer
- B. No leakage from cartridges
- C. Lower entry price
- D. Reduced risk of smearing and fading
Correct Answer: D 🗳️
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